Contact us at Spin Dog Casino
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Account and payments
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Before you write
Our support team handles accounts, payments, bonuses and technical issues. Most questions are solved in the first reply.
Help us help you faster
A username, a time and one screenshot are usually enough for us to find what happened. Never send us your password: we will never ask for it.
Identity checks
If we request documents, the reason is always explained in the message. Checks are usually completed within one working day.
Hours and response times
Support is available 24/7. Chat replies usually arrive within a few minutes on live chat; e-mail can take a few hours.
Escalating an issue
Complaints are logged, reviewed by a second person and answered by e-mail. Keep your reference number for any follow-up.
Contact channels
Live chat is the fastest route and is open inside your account. For anything that needs documents, write to [email protected].
Responsible gaming
Support can apply limits, time-outs and self-exclusion on request. SpinDog is strictly for players aged 18+.
Thank you
Every message is read by a person, not a bot. Thank you for helping us improve SpinDog.
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